Terms & Conditions

Brändön Lodge, Pine Bay Lodge & Klubbviken havsbad – Terms and Conditions

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These terms and conditions apply to reservations by companies (not approved for credit) as well

as private persons with Brändön Lodge/Pine Bay Lodge/Klubbviken havsbad and relate to

bookings via any sales agent, online via the web site and/or any other method of booking or

making reservations such as telephone or email or mobile app. Before you make a reservation

with Brändön Lodge/Pine Bay Lodge/Klubbviken havsbad you should read these Terms and

Conditions carefully. They are a contract between Brändön Lodge/Pine Bay Lodge/Klubbviken

havsbad Lodge and you from the time the booking is made. The person who makes the booking

accepts these conditions on behalf of all the people in the group and is responsible for all

payments due. By submitting a booking request, you confirm to us that you agree and will abide

by these arrangements.

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• Making a booking

By making a booking you are confirming that you are authorised to do so on behalf of all

persons named in the booking and you are acknowledging that all members of your party

agree to be bound by these Terms & Conditions. When your booking has been made, a

confirmation will be sent to you by email using the email address that you have supplied.

You should retain a copy of this confirmation for your reference. You should carefully

check the details of your confirmation as soon as you receive it. You must contact

Brändön Lodge/Pine Bay Lodge/Klubbviken havsbad immediately if any of the details are

incorrect or incomplete. We will always endeavour to rectify any inaccuracies or

accommodate any alterations you wish to make to your booking. We cannot accept

liability for any inaccuracies that are not brought to our attention within 7 days of issuing

your confirmation, nor can we accept responsibility for inaccurate information that you

have supplied.

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• Paying for your booking

For all bookings made 46 days or more prior to arrival, a 25% non-refundable deposit

must be paid at the time of the booking. The remainder of the total price is to be paid 46

days prior to arrival. If payment is not received 46 days prior to arrival, Brändön

Lodge/Pine Bay Lodge/Klubbviken havsbad will treat this as a cancellation of the

booking and withdraw its confirmation of services. The travel documents will be

delivered to you once the full payment has been received. Bookings made less than 46

days prior to arrival are to be paid in full at the time of booking.

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• Prices

All prices are quoted in SEK and include tax (VAT). Brändön Lodge/Pine Bay

Lodge/Klubbviken havsbad reserves the right to change the cost of a tour as shown in

any web site or brochure between a request for booking and the issuance of the booking

confirmation. This can happen if there have been changes in exchange rates, taxes,

transportation costs or other fees, and these changes will be notified to the customer as

soon as they become known.

 

• Amendments to your booking

You should notify us of any amendments to your confirmed booking by writing an email

to booking@brandonlodge.se as soon as possible. Amendments are subject to

availability and those made outside the cancellation period (see below) may be subject

to cancellation charges. For any significant amendment to a confirmed booking there is

an additional fee of 1000 SEK.

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• Cancellations within the Cancellation Period

Cancellations can be made without penalty up to 14 days from the time of booking (if

booking was made more than 60 days prior to departure) by writing an e-mail to

booking@brandonlodge.se and need to be confirmed by Brändön Lodge/Pine Bay

Lodge/Klubbviken havsbad in order to be valid. Any cancellations 15 days after booking

and up to 46 days before arrival will be charged a total of 25% of the booking total.

Cancellations between 45 and 31 days before arrival will be charged 75% of the booking

total. Cancellations less than 31 days prior to arrival will be charged 100% of the booking

total.

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• Passport, visa and health-policy regulations

Brändön Lodge/Pine Bay Lodge/Klubbviken havsbad is in no way responsible for the

compliance of passport, visa and health-policy or behavior regulations. If difficulties

arise due to missing individual requirements or which are to be led back to the behavior

of the traveller, the traveller cannot withdraw from the contract without cost. In this

respect, the terms and conditions for cancellation shall apply.

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• Responsibility for transport to Swedish Lapland

Brändön Lodge/Pine Bay Lodge/Klubbviken havsbad accommodation and activities and

service commence at Brändön Lodge/Pine Bay Lodge/Klubbviken havsbad. Transfers to

our lodge from Luleå Airport or Boden train station and all international and domestic

travel to these destinations are the client’s responsibility. As such any cancellations or

amendments are subject to the terms and conditions of the carrier you have selected.

We strongly recommend that all our clients take out comprehensive travel insurance to

avoid dispute in case of cancellation as Brändön Lodge/Pine Bay Lodge/Klubbviken

havsbad terms and conditions for cancellation shall apply to the components booked

through us.

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• Cancellations and changes made by Brändön Lodge/Pine Bay Lodge/Klubbviken

havsbd

In the unlikely event that Brändön Lodge/Pine Bay Lodge/Klubbviken havsbad is unable

to accommodate a confirmed reservation it may be necessary to offer an alternative of

an equal or a superior standard. If at any time we need to make changes that will

significantly affect your stay or we need to cancel your stay, we will tell you as soon as

possible, offering a suitable alternative. This does not apply to minor changes,

equipment failures or events during your stay, resulting from unusual or unforeseeablecircumstances beyond our control. It is also important to be aware that in any program the dates and time for activities may well vary for any reason including scheduling,

staffing, weather, safety. Our aim is to provide a fantastic experience at the best time or

day, not at a specific time or day. We cannot be held responsible for cancelling your

booking because of your failure to comply with any requirement of our Terms &

Conditions, and Brändön Lodge/Pine Bay Lodge/Klubbviken havsbad cannot be held

liable for any expenses, costs or losses incurred by you as a result of any change or

cancellation made by Brändön Lodge/Pine Bay Lodge/Klubbviken havsbad.

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• Accuracy of information on this website

Whereas we endeavour to ensure the information contained within this website is as

accurate as possible, there will inevitably be instances where information may be

incorrect or out of date. It is always advisable to check specific details that may be

relevant to your booking prior to making that booking. For example, information relating

to regional or local attractions is intended for your general information and any changes

to such attractions or facilities are beyond our control. We reserve the right to amend or

remove information at any time and do not accept responsibility for keeping copies of

any amended or deleted information.

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• Liability and Risk

It is incumbent on all clients to be aware that the northern area of Scandinavia is a

wilderness area and that there exists risks and hazards by the very nature of its

environment and the activities that may be undertaken by clients. Clients should take

note of their own limitations and physical fitness before booking or undertaking any

activities offered in our tours or packages and if necessary, seek their own independent

medical advice. Brändön Lodge/Pine Bay Lodge/Klubbviken havsbad and the companies

supplying the products and experiences in its packages disclaim responsibility for any

loss, damage, accident, injury, sickness or any other event beyond our control.

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• Brändön Lodge/Pine Bay Lodge/Klubbviken havsbad also disclaims responsibility for any

schedule change due to weather, strike or any other cause beyond Brändön Lodge/Pine

Bay Lodge/Klubbviken havsbad control. Brändön Lodge/Pine Bay Lodge/Klubbviken

havsbad reserves the right to alter routes, itineraries or departure times, without prior

notice, should the necessity arise. We recommend all clients to have comprehensive

travel insurance to meet all contingencies.

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• Force Majeure

Force Majeure means unusual, unforeseeable and unavoidable events beyond Brändön

Lodge/Pine Bay Lodge/Klubbviken havsbad control, which is an obstacle to the trip,

which cannot be completed. Events that organizers could not reasonably have foreseen

when the contract was concluded and whose consequences he could not reasonably

have avoided or overcome. Including but not limited to war, threat of war, riots, civil

disobedience or strike, pandemic, governmental action, terrorism, natural or industrialdisaster, fire, severe or unexpected weather conditions, water levels in rivers or floods,

closure of airports and can also include industrial dispute involving third parties,

technical problems or maintenance problems or unforeseen operational decisions by

airlines such as changes in schedules or interruption of the IT infrastructure (including

but not limited to our website). Under these conditions Brändön Lodge/Pine Bay

Lodge/Klubbviken havsbad is free of liability for damages or other penalties. We

recommend all clients to have comprehensive travel insurance to meet all

contingencies. It is your responsibility to ensure that any insurance cover you have,

provides adequate cover for your needs and for the duration of your stay. In all travel

packages and activities that we offer, you participate at your own risk. Notwithstanding

that all companies we cooperate with have risk and consequence management plans

and their own protection and indemnity insurances. Read your own insurance policy

carefully before travelling and ensure it is adequate for the region and activities you will

be undertaking.

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• Snowmobiling

The snowmobiles in our packages are insured through the activity provider, but if a

snowmobile you are driving is damaged there is a self-risk/excess fee of up to 10 000

SEK including VAT which will be required to be paid on site. To drive a snowmobile, you

must be 18 years of age and have a valid driver’s licence (A class Car driving license

required, alternatively an ”EU-card”) and be alcohol free at the time of the activity.

Remember that the alcohol limit when driving in Sweden is .02 and at many activity

providers it is 0. Children need to be at least 10 to sit on the snowmobile as a passenger.

Under 10 years old they will sit in a sled behind the snowmobile.

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• Complaints

Complaints are welcome so we can rectify immediately any problems the client may

incur and they must be provided to Brändön Lodge/Pine Bay Lodge/Klubbviken havsbad

by telephone or email as soon as possible after the problem occurs and no later than 7

days after the issue occurred.

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• Privacy Policy and Statement

Available on our website Privacy Policy and About cookies | Brändön Lodge

(brandonlodgelapland.com)

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Brändön Lodge/Pine Bay Lodge/Klubbviken havsbad

Org.nummer: 556573-0537

Brändö Kvarnväg 133, 975 97 Luleå

+46 (0) 920 741 00

Bookings: booking@brandonlodge.se